How cancellations, changes and refunds work for car rentals booked through Nexivo Inc.
Last updated: October 8, 2026 · All amounts in USD
Reservations paid at pick-up can usually be cancelled free of charge before the pick-up time. Some suppliers may charge a no-show fee if you don't cancel in advance.
Prepaid rentals follow the supplier's cancellation terms. Many allow free cancellation up to 24–48 hours before pick-up; later cancellations may carry a fee. Some discounted rates are non-refundable.
Date, location or vehicle changes depend on availability and may change the total price. Any difference in rate is shown in USD before the change is confirmed.
If you don't receive the booked rental service, or you aren't satisfied with our service, contact us and we'll refund 100% of our service fee within 7–14 business days.
Approved supplier refunds are processed by the supplier, typically within 5–10 business days. Your bank may take extra time to show the credit on your statement.
No-shows and unused days after an early return are generally not refundable, unless the supplier's policy says otherwise.
For flight cancellations, severe weather or emergencies, we'll contact the supplier on your behalf to request a waiver or credit, though approval rests with the supplier.
Refunds are issued in the currency originally charged. For Canadian rentals charged in CAD, exchange-rate differences and card fees are outside our control.
Call or email us with your booking reference, name and pick-up date. We'll confirm the outcome in writing.
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